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Florida 511 Wildfire Toolkit

Florida’s 511 Traveler Information System is the state’s official source for information to help keep motorists safe through emergency situations such as wildfires in your area. Know before you go to arrive safely and with fewer delays before, during and after Florida wildfires.

The Florida Department of Transportation (FDOT) is sharing the free information in this toolkit to remind drivers how the Florida 511 Traveler Information System can help them find the best and safest route to and from their destinations.

Florida 511 is a free service provided by FDOT that helps drivers arrive safely and with fewer delays. The user-friendly and customizable system provides real-time traffic information and lets drivers know what conditions they may face.

Please share this material with your network and on any of your communications platforms. Also, subscribe to @FL511_State, the Florida 511 Statewide Twitter feed, as well as any of the regional or roadway-specific Twitter feeds (#FL511), such as @FL511_Northeast, @FL511_I10 and @FL511_I95
and provide your followers with up-to-the-minute traffic information.

Suggested Newsletter Content:


Florida 511 Traveler Information System Aids Drivers During Wildfires

Real-time Traffic, Travel and Emergency Information Alert Motorists of Roadway Closures

Dry conditions across Florida can result in wildfires at any time. Smoke and flames reduce visibility and can cause road closures. Drivers can use the Florida Department of Transportation’s free Florida 511 Traveler Information System to find out before they head out about roadway conditions and closures.

The system provides real-time traffic and travel information about crashes, congestion, road and bridge closures, toll suspensions, evacuation routes and important emergency alerts.

There are five convenient ways to use Florida’s 511 Traveler Information System:

  • Download the free Florida 511 mobile appfrom Google Play or the Apple App Store.
  • Visit comfor interactive roadway maps showing traffic congestion, crashes, travel times and traffic camera
    views.
  • Sign up for My Florida 511 at comto receive customized text and/or email alerts.
  • Follow one of the statewide, regional or roadway-specific Twitterfeeds (#FL511).
  • Call 511 toll-free for updates.

Florida 511 is the state’s official source for traffic and travel information, and is a free service from FDOT.

Suggested Social Media Content:


Facebook

The (insert name) Wildfire is still active in (insert area.) Your safety remains our top priority. Set up custom traffic and travel alerts at FL511.com.

Firefighters are working to put out the (insert name) Wildfire in (Insert location or name of area.) For real-time information on road and bridge closures, evacuation routes and important alerts, download the free Florida 511 mobile app from Google Play or Apple App Store, visit FL511.com, call 511 toll-free, or follow one or more of the #FL511 Twitter pages. As the fire(s) continue(s) to burn, it is important to know before you go with Florida 511.

Twitter

Follow #FL511 to get real-time info on road and bridge closures, evacuation routes and urgent alerts on the (name) Wildfire. #FLFire

Know before you go! Check #FL511 for real-time traffic and travel information during the (location/name) wildfire.

Get custom text or email alerts about your #FLFire evacuation route(s) with #FL511 at FL511.com.

Wildfires can result in low visibility and closures. Check #FL511 before you leave for real-time traffic and travel information. #FLFire

Suggested Public Service Announcements:


PSA – :15 Seconds

In the event of a wildfire, the Florida Department of Transportation encourages you to check Florida Five-One-One for real-time information on road closures, toll suspensions, evacuation routes and more. Get the free mobile app, visit F-L-Five-One-One-Dot-Com, call Five-One-One, or follow us on Twitter.

PSA – :30 Seconds

During Florida’s dry season, wildfires can spark at any moment, resulting in low visibility and road closures. Before getting on the road, check Florida Five-One-One for real-time information on closures, toll suspensions, evacuation routes and more. Get the free mobile app, visit F-L-Five-One-One-Dot-Com, call Five-One-One, or follow us on Twitter. Know before you go with Florida Five-One-One.

Media Talking Points:

Florida’s 511 Traveler Information System, a service of the Florida Department of Transportation (FDOT), provides real-time traffic and travel information, including road and bridge closures, toll suspensions, evacuation routes; and important emergency alerts during wildfires. There are five convenient ways to use Florida’s 511 Traveler Information System:

  • Download the free Florida 511 mobile app from Google Play or Apple App Store.
  • Sign up for a My Florida 511 account at FL511.com to create email or text alerts about your commute or evacuation route.
  • Visit FL511.com for interactive roadway maps showing traffic congestion and crashes, travel times and traffic camera views.
  • Call 511 toll-free from any phone within Florida to hear about road conditions, to connect to airports and transit agencies, and to receive important alerts throughout the state.
  • Follow one or more of our statewide, regional or roadway-specific feeds on Twitter.

Quick Q&A


Here’s a summary of some of the most popular questions and answers related to FL511:

The Florida Department of Transportation’s free 511 Traveler Information System provides bilingual (English and Spanish: website only) real-time traffic information, including point-to-point commuter travel times, congestion, construction, lane closures, severe weather and emergency evacuation information on Florida interstate highways; toll roads including Florida’s Turnpike; and many other major metropolitan roadways. The resource is available 24 hours a day on the web at www.FL511.com,  on the mobile application for Apple and Android devices, or via phone by dialing 511.

511 is a free resource to the public provided by FDOT. Users can call 24/7 to hear up-to-the-minute travel information. However, cell phone users should be aware that normal minute, text message and data charges may apply. FL511.com is free to visit, the app is a free download, and there is no charge for registering for My Florida 511 personalized services.

The Florida 511 website, mobile app, and phone system give real-time travel reports on Florida interstate highways and toll roads, including Florida’s Turnpike, Miami-Dade Expressway Authority roads and Central Florida Expressway Authority roads; and other major metropolitan roadways. It also provides weather forecasts and severe weather alerts from the National Oceanic and Atmospheric Administration (NOAA). The mobile app provides point-to-point directions with travel times. The website offers one or more routes to destinations. Callers can access traffic, transit, travel times, airports, seaports, or request a specific roadway, city or county. They can also follow any of the  statewide, regional or roadway-specific  Twitter feeds (#FL511), such as @FL511_Northeast, @FL511_I10 and @FL511_I95.

Information is updated on an ongoing basis as incidents occur and situations change on roadways. Travel times are automatically updated every few minutes around the clock.

FDOT has deployed intelligent transportation (ITS) technology on Florida interstates and toll roads, including Florida’s Turnpike; and many other major metropolitan roadways. FDOT partners – the Central Florida Expressway Authority and Miami Dade Expressway Authority – have also deployed similar technology along their expressways. Traffic Management Centers (TMCs) collect information about roadway conditions throughout Florida. The data comes from sensors in and alongside the road and reports from Road Rangers, Florida Highway Patrol, local law enforcement and Waze.

Florida 511 provides route-specific information, and you will be able to access the information on demand, whenever you need it. Additionally, with My Florida 511 free text and e-mail alerts, you can receive a text message or e-mail alert when there is an incident on your personal routes.

FL511 relies on users like you to provide us with as detailed as possible feedback on any issues you may be experiencing so that we can further improve how we serve you. Please leave us your feedback by filling out the Contact Us form on the website, or by requesting “feedback” on the 511 phone call.

FDOT encourages you to use the system on all of its platforms (i.e. website, mobile applications, and phone) and provide feedback on how to improve the system to better serve Florida drivers. Feedback is always welcome, so if you have a specific suggestion about how FDOT can improve, leave your comments in the comments section on the website, on the mobile application for Apple and Android devices, or via phone by dialing 511.

From FL511.com you can view traffic cameras under the “My Cameras” feature. You can see where incidents are, what is on the DMS signs detour routes, closures, construction, congestion, weather alerts, weather forecasts, and special events on a zoomable map. You can also consult the state map on the home page for detailed roadway conditions. FL511.com also provides door-to-door navigation and FL511.com also allows users to sign up for free My Florida 511 personalized services.

FL511 Fact Sheet

… Did You Know?

FDOT’s FL511 Traveler Information System Offers Many Benefits and Features Just for You!


Users of the Florida 511 Traveler Information System now have access to more benefits. The Florida Department of Transportation (FDOT) added new features and improved upon existing ones to deliver even more real-time traffic and travel information.

The state’s free and official service continues to provide incident, congestion and construction information on Florida’s interstates and toll roads, and other major metropolitan roadways.

Features that can help you avoid traffic and safely reach your destination:

  • Driving directions, with point-to-point travel times and one or more routes via the website (Not available on Twitter or IVR)
  • Notification of crashes, congestion, lane closures and construction on Florida’s interstates, toll roads and major metropolitan roadways. Data is supplied by FDOT, Road Rangers, Florida Highway Patrol (FHP) and Waze.
  • Severe weather alerts and forecasts, supplied by the National Oceanic and Atmospheric Administration (NOAA) (Not available on Twitter or IVR)
  • My cameras feature on FL511.com allows users to create a list of FDOT traffic cameras for a personalized live look at conditions along their route.
  • Transfers/links to public transit agencies, airports and seaports. (Available on the IVR only)

 Emergency Information:

  • Provides weather-related road and bridge closure updates.
  • Official source of traffic and travel information throughout severe weather and wildfires
  • AMBER, Silver and Blue Alerts:
    • America’s Missing: Broadcast Emergency Response (AMBER) Alerts notify the public of the child-abduction cases.
    • Silver Alerts notify the public when law enforcement agencies are searching for missing adults or citizens with cognitive impairments, including Alzheimer’s disease or other forms of dementia.
    • Blue Alerts notify the public when law enforcement officers are searching for one or more offenders who have killed or seriously injured a law enforcement officer.

Mobile app

  • Turn-by-turn directions, with real-time traffic updates and updated travel times on more roadways
  • Easy access to website
  • Links to other travel and transportation agencies
  • Available on both Android and Apple devices. The best feature of the app is Drive Mode, allowing motorists to use the app in a hands-free manner.

Website

  • Interactive map of Florida with pin-drop locations for detour routes, cameras, closures, incidents, construction, congestion, message signs, weather alerts, weather forecasts, and special events
  • Statewide Traffic camera views
  • Turn-by-turn directions, travel times and instructions for the route you selected
  • Weather alerts and forecasts by NOAA
  • Live scrolling alerts about major incidents, road and bridge closures and more
  • Available in English or Spanish
  • Name and save your routes (e.g. work to home, evacuation, etc.).
  • Sign up to receive text and email alerts:
    • Travel time increases
    • Traffic speed changes
    • Crashes, construction and congestion
  • Alerts sent at the times and days you choose

Phone

  • Toll-free calls to 511 from any phone located in Florida
  • Simple voice prompts and commands
  • Voice-activated and touch-tone navigation
  • Transfers to other traffic and travel entities:
    • Public Transit
    • Airports
    • Seaports
    • Commuter Services

Twitter

  • A total of 13 statewide, regional or roadway-specific feeds:
    • @fl511_state
    • @fl511_panhandl
    • @fl511_northeast
    • @fl511_central
    • @fl511_tampabay
    • @fl511_southwest
    • @fl511_southeast
    • @fl511_turnpike
    • @fl511_i10
    • @fl_511_i4
    • @fl511_i75
    • @fl511_i95
    • @fl511_95express

Users can share real-time traffic and travel updates.

Images


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